Responsible Gaming at 99kt — Play Smart, Stay in Control

1. 18+ Age Restriction Policy

99kt is a strictly adult-only platform. All players must be at least 18 years of age to register an account, make deposits, place bets, or access any game on the 99kt platform. This requirement applies to all players across Bangladesh — including those in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Age verification is carried out as a mandatory part of the KYC (Know Your Customer) process before any withdrawal is approved. Players found to be under 18 at any point will have their accounts closed immediately, all bonuses forfeited, and any deposits returned after a review of activity. 99kt does not make any exceptions to this policy under any circumstances.

2. Understanding Problem Gambling

Gambling is a popular form of leisure activity enjoyed by millions of adults around the world, including in Bangladesh. The vast majority of players engage with games and sports betting purely for entertainment — they bet within their means, treat losses as the cost of entertainment, and walk away when they have had enough. However, for a small percentage of players, gambling can shift from recreation into a compulsive behaviour that causes genuine harm.

Problem gambling is characterised by an inability to control gambling despite negative consequences — financial, emotional, or social. It is not a moral failing; it is a recognised behavioural condition that can develop gradually and often goes unnoticed until significant damage has occurred. Recognising the early signs is the most important step toward addressing the issue before it escalates.

Common Warning Signs

• Spending more time or money on gambling than you originally intended
• Chasing losses — placing larger bets to try to recover money already lost
• Gambling with money meant for rent, food, bills, or other essential expenses
• Hiding your gambling activity from family members or close friends
• Feeling anxious, irritable, or restless when not gambling
• Borrowing money or selling possessions in order to fund gambling
• Neglecting work, studies, family, or social obligations due to gambling
• Repeated unsuccessful attempts to cut down or stop gambling

If you recognise three or more of these signs in your own behaviour, we encourage you to take a break, speak with someone you trust, and consider using the self-exclusion or time-out tools described in this page. You are not alone, and help is available.

3. Self-Assessment Checklist

Honest self-assessment is a powerful tool. The following questions are designed to help you reflect on your gambling habits openly. There are no right or wrong answers — this is for your benefit only. If you answer "yes" to several of these questions, we recommend reaching out to our support team or reviewing the responsible gaming tools available in your account.

If you answered yes to two or more of the questions above, we strongly encourage you to activate a time-out period or contact our support team to discuss the options available to you. Taking action early makes a significant difference.

4. Deposit Limits and Spending Controls

One of the most practical tools 99kt provides is the ability to set hard deposit limits on your account. A deposit limit is a ceiling on how much money you can transfer into your 99kt account within a defined time window. Once the limit is reached, any further deposit attempts are automatically declined by the system — there is no way to override this within the window.

Available Limit Periods

• Daily Limit: The maximum amount you can deposit within any 24-hour period.
• Weekly Limit: The maximum amount you can deposit across any rolling 7-day period.
• Monthly Limit: The maximum amount you can deposit within any calendar month.

How Limit Changes Work

You can set or adjust your deposit limits at any time from your account settings. The rules governing changes are designed specifically to protect you:

• Reducing a limit takes effect immediately — there is no delay.
• Increasing a limit requires a mandatory 24-hour cooling-off period before it becomes active.
• You will receive a confirmation notification whenever a limit change is requested or activated.
• Limits apply equally across all deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer.

5. Time-Out and Session Management

99kt offers flexible time-out options for players who want to take a break from the platform without committing to a long-term self-exclusion. A time-out is a temporary suspension of your account — you choose the duration, and the system enforces it automatically.

Time-Out Duration Options

• 24-Hour Time-Out: A one-day break, effective immediately upon request.
• 7-Day Time-Out: A one-week break, suitable if you feel you need more than a day to reset.
• 30-Day Time-Out: A one-month break, recommended if you have identified warning signs in your behaviour and want a meaningful period of distance from the platform.

What Happens During a Time-Out

• Your account is locked and you cannot log in for the duration of the time-out.
• All pending deposit requests are cancelled and refunded to your payment source.
• You will not receive any promotional emails, bonus offers, or marketing communications during the time-out period.
• Any active free spins or bonus credits are paused and will be reviewed upon account reactivation.
• Time-outs cannot be cancelled early — the full selected period must elapse before access is restored.

Session Time Reminders

In addition to time-out blocks, 99kt allows you to set in-session reminders. When enabled, a notification appears on screen every time your current session reaches a duration you have pre-selected. This is a lightweight nudge designed to help you stay aware of how long you have been playing, without forcing a logout. Session reminders can be configured from the account settings page at any time.

6. Self-Exclusion Tools

Self-exclusion is the strongest tool available to players who feel that gambling has become a problem they cannot manage on their own. When you request a self-exclusion, your 99kt account is suspended for a fixed minimum period, and all access to gambling services on the platform is blocked. This is a serious step and 99kt treats all self-exclusion requests with the highest priority.

How to Request Self-Exclusion

7. Underage Player Protection

99kt has a zero-tolerance policy toward underage gambling. If you share a device with younger family members — children, younger siblings, or teenagers — it is your responsibility as an account holder to ensure that they cannot access your 99kt account or the 99kt platform.

Practical Steps to Protect Younger Users

• Always log out of your 99kt account completely when you finish a session, especially on shared or family devices.
• Never save your 99kt password in a shared browser profile or device keychain accessible to others.
• Consider using a PIN or biometric lock on the device you use for gambling, so it cannot be accessed by others in your household.
• Use parental control software on shared computers or tablets to block access to gambling-related websites at the device level.
• Have open, age-appropriate conversations with young people in your household about the risks associated with gambling.

Reporting Underage Access

If you have reason to believe that a person under the age of 18 has gained access to or registered an account on the 99kt platform, please report this to our support team immediately via live chat. Provide as much detail as you are able to share. All such reports are investigated as a matter of priority and the relevant account will be suspended pending a full review.

8. Getting Help and Support Resources

Reaching out for help is a sign of strength, not weakness. If gambling has become a problem for you or someone you care about, please do not wait. 99kt's support team is available 24 hours a day via live chat and can help you activate any of the protective tools described on this page, answer your questions about responsible gaming, and provide information about professional support options available in Bangladesh.

How 99kt Can Help You Right Now

• Activate a time-out or self-exclusion immediately — no forms, no waiting.
• Set or reduce deposit limits on your account in real time.
• Retrieve your full transaction history so you can review your actual spending clearly.
• Provide contact information for professional gambling counselling services.
• Flag your account for additional monitoring if you are concerned about your activity but not yet ready for a full exclusion.

Guiding Principles for Healthy Gambling

99kt encourages every player to apply the following principles whenever they use the platform:

• Set a budget before you play and treat it as a fixed entertainment expense — not an investment.
• Never chase losses. Accept that losing is a normal part of gambling and walk away when your session budget is spent.
• Take regular breaks. Use session reminders to step away from the screen and maintain perspective.
• Do not gamble under the influence of alcohol, substances, or significant emotional stress.
• Keep gambling in its place. It should occupy a small, defined portion of your leisure time — not crowd out work, family, or other activities you value.
• Talk to someone if gambling starts to feel like an obligation rather than a choice.